Wall-mounted ceramic toilet with soft-close lid and streamlined design

1. Scope of Policy

This cancellation policy applies to all furniture and home products, including related accessories, sold by the Tradeluxurycp website within the United States. By browsing or placing an order, users agree to comply with this policy.

2. Cancellation Rights

Customers may request to cancel their order within 14 days of receiving the product if they are not satisfied, without providing any reason. This ensures that consumers have sufficient time to make a choice.

3. Applicable Users

This policy applies to all consumers. 

4. Conditions for Cancellation

Products eligible for cancellation must be new and unused, not affecting their resale, and must include all original packaging, accessories, and manuals.

5. Scope of Cancellation

Cancellation requests can apply to individual items or the entire order, but must comply with the above product condition requirements. 

6. Cancellation Process

Customers must submit a cancellation request via email to info@tradeluxurycp.com, including the order number and details of the items to be canceled.

7. Cancellation Confirmation

Tradeluxurycp will review the request within 24 hours of receipt. The review includes verification of product condition and order information. Once approved, the customer will be notified of the specific steps to proceed.

8. Shipping Costs for Returns

Return shipping costs are fully covered by Tradeluxurycp. Customers are not required to pay any additional fees. The company ensures safe transportation and bears all associated costs.

9. Return Address

Customers should send canceled items to the following address:
154 Inagua Street, dania beach, FL 33004, United States
Please contact customer service via email before shipping to obtain authorization or further instructions.

10. Customer Support and Contact Information

For any questions regarding the cancellation process, customers may contact Tradeluxurycp customer service:

· Email: info@tradeluxurycp.com

· Phone: +1 3614910042

· Working Hours: Monday to Friday, 08:00–18:00 （Eastern Time）

· The company commits to responding to all emails within 24 hours and providing necessary guidance.

11.Store Information

This website is owned and operated by TRADE & LUXURY CORPORATION:

· Company Name: TRADE & LUXURY CORPORATION

· Address: 154 Inagua Street, dania beach, FL 33004, United States

· EIN: 92-1719111

· Phone: +1 3614910042

· Email: info@tradeluxurycp.com

· Opening Hours: Monday to Friday, 08:00–18:00 （Eastern Time）

Scope of the Exchange Policy

This exchange policy applies to all furniture and home products, including related accessories, sold by Tradeluxurycp online store. After browsing, placing an order, or receiving products, customers who are not satisfied may request an exchange in accordance with this policy.

1. Exchange Timeframe

Customers may request an exchange within 14 days of receiving the product if it does not meet expectations. Requests submitted after this period will not be accepted to ensure timely and effective processing.

2. Product Condition Requirements

Products requested for exchange must be brand new and unused and must not affect resale. All original packaging, accessories, and manuals must be included to ensure the product meets sales standards during the exchange process.

3. No-Reason Exchange Guarantee

Tradeluxurycp offers a 14-day no-reason exchange policy, allowing customers to request an exchange without providing a specific reason. This policy ensures customer choice and provides a flexible shopping experience.

4. Exchange Process Overview

Customers must submit an exchange request via email to Tradeluxurycp, including the order number, product name, and quantity. We will respond within 24 hours with an exchange authorization (RMA) and instructions on how to proceed.

5. Exchange Confirmation

Upon receiving an exchange request, Tradeluxurycp will verify the product’s condition and notify the customer once it meets the exchange requirements. Only requests approved after verification will proceed to the actual exchange process.

6. Exchange Shipping Costs

All shipping costs related to the exchange are fully covered by Tradeluxurycp, and customers will not incur any additional charges. This ensures that the exchange process imposes no financial burden on the customer.

7. Exchange Address

Customers should send exchange products to the following address:
154 Inagua Street, dania beach, FL 33004, United States
Please follow the exchange instructions, securely package the product, and include the RMA number to ensure smooth processing.

8. Safe Shipping for Exchanges

To ensure products arrive safely, we recommend using a trackable shipping method and securely packaging the items. Any damage incurred during shipping should be reported immediately to Tradeluxurycp customer service for further assistance.

9. Processing Time

After receiving and verifying the product, Tradeluxurycp will typically process the exchange and dispatch the new product within 2 business days. Customers will receive shipping confirmation and tracking information via email.

10. Customer Support and Inquiries

For any questions regarding the exchange policy or process, customers may contact Tradeluxurycp customer service:

· Phone: +1 3614910042

· Email: info@tradeluxurycp.com

· Opening Hours: Monday to Friday, 08:00–18:00 （Eastern Time）

We commit to responding to email inquiries within 24 hours and providing detailed guidance.

11. Store Information

This website is owned by TRADE & LUXURY CORPORATION
Company Name: TRADE & LUXURY CORPORATION
Address: 154 Inagua Street, dania beach, FL 33004, United States
EIN: 92-1719111
Phone: +1 3614910042
Email: info@tradeluxurycp.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM （Eastern Time）
Please contact us via email – we will respond within 24 hours.